Welcome | Haere mai Hospice West Auckland is a registered charitable trust that provides specialist palliative care for people at the end of their lives. Our unique blend of holistic care extends to patients, families, whānau and carers. We offer our services in your own home or at Hospice House, located at 52 Beach Road, Te Atatu Peninsula. We are here to help you with your physical, emotional, spiritual, and practical needs. We care about quality of life, comfort and dignity at the end of life, and ongoing support for those who are grieving for their loved ones. Hospice Services Our team will work alongside your General Practitioner (GP) and other health care services to provide you, or your loved one, with palliative care to assist you to live your life well. The following services will be offered by our health and social care professionals, by appointment, at your residence, onsite at Hospice House, or virtually by phone or online consultation as appropriate. Medical and Nursing Services Physiotherapy and Lymphoedema Services Medication Education and Management Social Work Services Counselling and Bereavement Support Music and Arts Therapy Spiritual Advice Patient and Family Groups Volunteering Services COVID-19: Important Update During the COVID-19 Level 3 Alert period, Hospice West Auckland will continue to provide all essential services to the community. We have implemented our pandemic plan and procedures are in place to protect the health of our patients, families, staff and volunteers. The way we deliver our services may change, but our commitment to providing dignified and compassionate care has not changed. Please refer to the sections below on how we will be providing services to our patients and their families during the Level 3 Alert period. Patients and carers can contact HWA on 0800 834 9755 for additional information and support twenty-four hours a day, seven days a week. Hospice House at 52 Beach Road will be closed throughout the Level 3 Alert period with all staff working from home. Health Care Services Specialist doctors, nurses and other health professionals who work alongside your General Practitioner (GP) will continue to make contact and visit patients in the community. Based on guidance from the Ministry of Health, we will be using phone consultations where it is possible. Staff who will be visiting patients in the community will be phoning before visiting and taking special precautions to protect you during any home visit. No regularly scheduled health or social care visits will occur at Hospice House during this period. The Kowhai Suite day care facility will be closed during the Level 3 period. Social work services including advance care planning and advice about health services and benefits will occur via telephone. Social Care Services All Social Care services provided at Hospice House will be discontinued during the Level 3 period. This includes: – Individual and Family Counselling – Music Therapy – Spiritual Care – Integrative therapies for patients, families & carers, including massage and aromatherapy – Patient and Family Support Groups After Hours Phone Advice There is no change in our After Hours Phone Advice service. Patients, family members, carers and health professionals can contact an experienced palliative nurse specialist for advice over the phone 24 hours a day, seven days a week on 0800 834 9755. For non-urgent concerns, please call between 8 am and 4.30 pm. Information for Health Care professionals Medical professionals may continue to refer patients to Hospice West Auckland by using the online referral form here. Hospice Op Shops All Hospice Op Shops are operating during Alert Level 3.2. Please refer to our op shop page for opening hours. Your ongoing financial donations are very critical during this time. Please visit our donation page for information on how to make a one-time or recurring donation. NOTE: This information is likely to change during the coming weeks and will be updated as necessary. The information replaces any other information on this website relating to opening hours and provision of services.